Terms & Conditions

Terms & Conditions

Welcome to Nuuha Cosmeceutical Sdn Bhd for online store. Terms and conditions stated below
applies to all visitors and users of http://www.nuuhabeauty.com/. You are bound by these terms
and conditions as long as you’re on http://www.nuuhabeauty.com/

General

The content of terms and conditions may be change, move or delete at any time. Please note
that http://www.nuuhabeauty.com/ have the rights to change the contents of the terms and
conditions without any notice. Any violation of rules and regulations of these terms and
conditions, http://www.nuuhabeauty.com/ will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons,
photographs, video clips, and written and other materials that appear as part of this Site, in
other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other
intellectual properties owned, controlled or licensed by Nuuha Cosmeceutical Sdn Bhd.

Comments and Feedbacks

All comments and feedbacks to Nuuha Cosmeceutical Sdn Bhd will remain
[email protected].

User shall agree that there will be no comment(s) submitted to the
http://www.nuuhabeauty.com/ will violate any rights of any third party, including copyrights,
trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree
there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User
will be the only one responsible for any comment’s content made.

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that
is depending on the user monitor.

Newsletter

User shall agree that http://www.nuuhabeauty.com/ may send newsletters regarding the latest
news/products/promotions etc through email to the user.

Indemnification

The user shall agree to defend, indemnify and hold http://www.nuuhabeauty.com/ harmless
from and against any and all claims, damages, costs and expenses, including attorneys’ fees,
arising from or related to your use of the Site.

Link to other sites

Any access link to third party sites is at your own http://www.nuuhabeauty.com/ will not be
related or involve to any such website if the user’s content/product(s) got damaged or loss have
any connection with third party site.

Inaccuracy Information

From time to time, there may be information on http://www.nuuhabeauty.com/ that contains
typographical error, inaccuracies, omissions, that may relate to product description, pricing,
availability and article contents. We reserve the rights to correct any errors, inaccuracies,
change or edit information without prior notice to the customers.

Termination

This agreement is effective unless and until either by the customer or
http://www.nuuhabeauty.com/. Customer may terminate this agreement at any time. However,
http://www.nuuhabeauty.com/ may also terminate the agreement with the customer without any
prior notice and will be denying the access of the customer who is unable to comply the terms
and conditions above.

Shipping and Delivery Policy

Items in stock: 2-5 working days for Standard Delivery items. Items that are out of stock: Please
email or call us for assistance.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various
payment methods we have available, such as Visa, MasterCard or online payment methods.

Payments cards (credit cards or debit cards) are subject to validation checks and authorization
by Your card issuer. If we do not receive the required authorization, we will not be liable for any
delay or non-delivery of Your Order.

SHIPPING, CANCELLATION, AND RETURN POLICY

Return Policy

The following are the policies to be eligible for return requests after shipment/ receipt of goods:

1. All goods sold are non-refundable.
2. Any www.nuuhabeauty.com Online Store product purchased through other retailers is
not eligible for this policy and must be in accordance to the respective retailers’ returns
policy.
3. Goods are eligible for a return if the following are applied:
● Incorrect:
● The item is not the item you ordered. The product item is different from what is indicated
on the order summary, or there are missing items inside the packaging.
● Returned items must meet the following requirements:
● The item must be shipped back to us within 7 working days upon receipt. (as proved by
the postal or courier receipt).
● You have proof of purchase (order invoice number and receipt).
● Item must be in new condition and returned in its original packaging and free gifts
received with it. All packaging must be unused, unmarked, undamaged and not defaced
in any manner.
● Item must be returned in the original box (or with, at least, suitable packaging) to protect
the Product from damage during return delivery.
1. Change of order and cancellation of order will not be permitted once payment has been
confirmed. Any cancellations due to a change of mind will not be accepted.
2. We reserve the right to reject any cancellation, refund that is deemed unfit or
unreasonable.

SHIPPING POLICY

Shipping Address

We will only ship to addresses provided in the billing address or shipment address provided
during your purchase.

Please ensure correct addresses and reachable phone number are provided when completing
your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping
addresses.

We will not be liable in the event of an incorrect shipping address is provided and goods are
returned to us.

All re-delivery of goods to you will be charged for an associated shipping charges which will be
disclosed upon request for a second delivery attempt.

Change In Shipping Address

If you have any request for change of shipping address, please email us or reach us within 12
hours upon your order submission.

If a request of change in shipping address is made after 24 hours upon order confirmation or
after the products have shipped from our warehouse, customers will be responsible for any
associated shipping charges.

Shipping Time

It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your
destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm
weekdays only.

Tracking Number

Once goods are picked up by our shipping partner, the tracking ID for the package will be
available. Any communication is to be via email/mobile app/sms.

For non-tangible products or services, confirmation of order and receipt will be communicated
via email/mobile app/sms. Proof of purchase, invoice or delivery order will be available.

We reserve the right to amend this policy from time to time if deemed necessary, in which no
prior notification or approval from the customer is required.

PRIVACY POLICY

Your Privacy

We respect the privacy of your personal information and we strive to maintain the confidentiality
of your personal information given by you. The objective of collecting your personal data is to
deliver products and services, future marketing purposes and to improve our services to you.
Only our authorized employees have access to your personal information. We will not disclose
information about our customers to third parties except where it is part of providing a service to
you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks
and for the purposes of customer research and profiling or where we have your express
permission to do so. We may also be required to disclose such information to regulators,
lawyers, auditors, other companies in the same group, third party service providers and
appointed marketing agency.

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal
information to any third party (excluding partners from whom you may have linked to our site)
without your permission.

Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest
products, news and special offers via e-mail, post & telephone. You will also be given the
opportunity to receive such communications from us and selected third parties when you
become a member of Nuuha Cosmeceutical Sdn Bhd.

All Nuuha Cosmeceutical Sdn Bhd members have the option to opt-out of receiving marketing
communications from us and/or selected third parties. If you do not wish to continue to receive
marketing from us and/or selected third parties you should opt-out by visiting ‘Your Details’ in
‘Your Account’ on the Nuuha Cosmeceutical Sdn Bhd website. You can access ‘Your Account’
once you register and login. Or click on the ‘unsubscribe’ link in any email communications
which might we send you.

What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive.
If you have registered with us then your computer will store an identifying cookie which will save
you time each time you re-visit Nuuha Cosmeceutical Sdn Bhd, by remembering your email
address for you. You can change the settings on your browser to prevent cookies being stored
on your computer without your explicit consent.

Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website
or number of purchases made as required by our investors. We use an independent
measurement and research company to gather data regarding the visitors to this Website on our
behalf using cookies and code which is embedded in the site. Both the cookies and the
embedded code provide statistical information about visits to pages on the site, the duration of
individual page view, paths taken by visitors through the site, data on visitors’ screen settings
and other general information. Nuuha Cosmeceutical Sdn Bhd uses and stores this type of
information, as with that obtained from other cookies used on the site, to help it improve the
services to its users. Further information regarding the way in which this information is obtained
and used can be obtained by contacting us.

Disclosures of your information

We may disclose your personal information to any of our group of companies. We may also
disclose your personal information to third parties:
1. In the event that Nuuha Cosmeceutical Sdn Bhd sells or buys any business or assets;
2. If Nuuha Cosmeceutical Sdn Bhd or substantially all of its assets are acquired by a third
party, in which case personal data which we hold about our customers may be one of the
transferred assets; or
3. If we are under a duty to disclose or share your personal data in order to comply with
any legal obligation, or in order to enforce or apply our terms of; or to protect the rights,
property, or safety of FVSB, our customers, or others. This includes exchanging
information with other companies and organisations for the purposes of fraud protection
and credit risk reduction.

Third Party Sites

Our site may contain links to and from the websites of our partner networks, advertisers and
other third parties. If you follow a link to any of these websites, please note that they have their
own privacy policies and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to these websites.

Checking Your Details

If you wish to verify the details you have submitted to Nuuha Cosmeceutical Sdn Bhd you may
do so by contacting us via the e-mail address or address given below. Our security procedures
mean that we may request proof of identity before we reveal information. This proof of identity
will take the form of your e-mail address and password submitted upon registration. You must
therefore keep this information safe as you will be responsible for any action which we take in
response to a request from someone using your e-mail and password. We would strongly
recommend that you do not use the browser’s password memory function as that would permit
other people using your terminal to access your personal information.

Contacting Us

We are always pleased to hear from our customers (even if it is a complaint!). We are always
grateful for any time you spend providing us with the knowledge we need to ensure our
customers are completely satisfied – we want you to return to the site and to recommend us to
your friends and family. If you have any questions or feedback about this statement, or if you
would like us to stop processing your information, please do not hesitate to contact a member of
the Nuuha Cosmeceutical Sdn Bhd team, who will be delighted to answer any questions you
may have.